To better manage changes in our Call queues and AutoAttendant , and to delegate what an Admin teams was doing to help modify and adapt existing CQ and AA , Microsoft has put on our hand a very powerful policy named : voice applications policies .
this Policies are designed to Authorize users to configure and controle AA and CQ they are initially affected and Authorized for .
In this article we will see how to create one and how to affect it to users :
First step : Create Voice Applications Policy
I recommend creating custom policies because all users are automatically assigned the Global default org-wide policy. All settings are turned off in this org-wide Global policy by default:
let's created a new one for Call Queues :
and a second to controle AA :
Second step : Assign the respective policies to users :
We will affect the voice app policy for AA to test .
we can see in powershell the creating for it :
3rd step : Assign Authorized users to the AA :
in Powershell we can see it :
What does the end-user experience look like?
firstly to test this , the client has to be on preview mode for now :
after going in Preview mode , you will see this next to your icon :
if we click on Standard de test :
we can modify all the attribute we have programmed on TAC in Application App Policy we affect to this particular user.
Note that using powershell we can activate more than we can do in TAC :
let's try and turn on 2 more parameters :
Currently, changing these policies via PowerShell won't allow authorized users to perform these functions.
I hope this will help you
Thanks for reading :)