Hello Guys, since I am supporting this technology I will share with you some interesting scenarios that I did not fully understand and I did not solve yet !
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We're having the issue that when we try to do a consultation and then transfer by selecting an internal contact and then selecting a mobile number from the dropdown menu, the call drops on transfer. The first call to the mobile number is successful and you can talk to the other person, but when you click the "Transfer" button, it immediately says "Transfer failed". If instead you just type the number directly into the advice box, it works fine.
I think this user is using direct routing and the user is entreprise voice enabled
let me know if you need the transcipt of get-csonlineuser and the SBC logs 😀